1. Introduction
Britcore Construction LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we may collect, how we use it, why we use it, how long we keep it and what rights you have under UK data protection law.
This policy applies to visitors to our website, customers, potential customers, suppliers, contractors and anyone who contacts us about our services.
3. Personal Information We Collect
We may collect personal information when you contact us, complete an enquiry form, request a quote, book a service, email us, call us or use our website.
The personal information we may collect includes:
- Your name
- Your phone number
- Your email address
- Your property address or project location
- Details about your construction, renovation, plumbing or electrical enquiry
- Photos, documents or project information you choose to send us
- Communication history between you and Britcore Construction LTD
- Website usage information such as pages visited, device type and general analytics data
4. How We Collect Your Information
We may collect information directly from you when you:
- Submit an enquiry through our website
- Request a quote or project assessment
- Contact us by phone or email
- Book a construction, renovation, plumbing or electrical service
- Send us photos, plans, project details or property information
- Use or browse our website
We may also receive technical information automatically through website analytics tools, cookies or server logs.
5. How We Use Your Personal Information
We use your personal information to:
- Respond to enquiries and quote requests
- Provide construction, renovation, plumbing and electrical services
- Arrange appointments, site visits and project assessments
- Prepare estimates, quotations and project details
- Manage bookings, communications and customer support
- Order materials or coordinate work where needed
- Maintain records for business, accounting and legal purposes
- Improve our website, services and customer experience
- Deal with complaints, disputes or service issues
6. Lawful Basis for Processing
Under UK data protection law, we must have a lawful reason to use your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
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Contract: to provide a quote, booking, service or project you have requested.
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Legitimate interests: to respond to enquiries, manage our business, improve services and communicate with customers.
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Legal obligation: to keep records required for tax, accounting, safety, regulatory or legal purposes.
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Consent: where you have clearly agreed to a specific use, such as optional marketing communication where applicable.
7. Services and Project Information
For construction, renovation, plumbing and electrical projects, we may need to collect property details, project requirements, access information, photos, plans, material preferences and communication records. This helps us understand the scope of work, provide accurate quotations and deliver the agreed services.
Please avoid sending unnecessary sensitive personal information unless it is directly relevant to the service or project.
8. Sharing Your Information
We do not sell your personal information. We may share relevant information only where necessary to provide our services, manage our business or comply with the law.
We may share limited information with:
- Trusted contractors, tradespeople or suppliers involved in your project
- Professional advisers such as accountants or legal advisers
- Payment, booking, website hosting or IT service providers
- Regulators, authorities or courts where legally required
Where we use service providers, we expect them to protect personal information and use it only for the agreed purpose.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, analyse website performance and understand how visitors use our website.
Cookies may collect information such as browser type, device type, pages visited, approximate location and interaction with the website. You can usually control or disable cookies through your browser settings.
10. Marketing Communications
We may contact you about your enquiry, quotation, booking or project. We will not send unrelated marketing communications unless we have a lawful basis to do so.
If you receive marketing communication from us and no longer wish to receive it, you can contact us and ask to opt out.
11. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected, including service delivery, business records, accounting, legal, tax, insurance and dispute-handling purposes.
Enquiry information may be kept for a reasonable period to manage follow-ups. Customer and project records may be kept for longer where needed for legal, accounting, warranty, insurance or business purposes.
12. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. This may include secure storage, access controls and careful handling of customer and project information.
No website, email system or online service can be guaranteed completely secure. You should take care when sending personal or sensitive information online.
13. International Transfers
Where possible, we aim to use service providers that process information within the UK or countries with appropriate data protection safeguards. If personal information is transferred outside the UK, we will take reasonable steps to ensure it is protected in accordance with applicable data protection requirements.
14. Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including:
- The right to be informed about how your data is used
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict or object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
These rights may be subject to legal limits, exemptions or business record requirements.
15. Subject Access Requests
You can request a copy of the personal information we hold about you. To help us respond, we may need to verify your identity and ask for details about the information you are requesting.
We will aim to respond within the time required by UK data protection law.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so we can review and try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
17. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. You should read their own privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations. The latest version will be available on our website.
19. Governing Law
This Privacy Policy is governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.